Our Solutions
Driving the Digital Experience
Restaurants come in all sizes and segments, with each bringing unique challenges. The ConnectSmart platform will turn any restaurant, no matter their objective, into a smart, successful operation that adapts and thrives in the evolving hospitality industry.
ConnectSmart® Kitchen (CSK)
Discover your kitchen's potential: The ConnectSmart® Platform optimizes your kitchen workflows to create a smart, integrated restaurant, removing noise and wasted effort.
ConnectSmart Kitchen KDS “reads” your
kitchen bandwidth to generate quotes for pickup.
With quotes based on activity levels —
not preconfigured stats — you’re always providing truly accurate times.
As your kitchen activity fluctuates,
dynamic capacity management features automatically adjust quote times to
reflect it.
Route items to individual stations or
full kitchen lines based on their current capacity or load. Manually “pass”
items to another line when needed.
ConnectSmart Kitchen rule-based routing
options let you see what you want, where you need to see it, and exactly when
you need to see it.
See order items “on the fly” as they
enter the POS, or create coordinated timed routing by course to ensure items
finish hot and fresh.
ConnectSmart’s robust API’s allow you to
make the most of the platform and your technology stack. And because
ConnectSmart Kitchen is the only KDS with over 65 kitchen POS integrations, you
can make changes when you need to, and your kitchen investment is safe!
Connect your entire operation by sharing
data, from the back (kitchen) to the Front-of-House (ConnectSmart Host). The
integration eliminates staff running back and forth between stations.
In the front, table statuses update
instantly based on the kitchen, displaying an order’s current status in “table
details” for staff. In the kitchen, stations can use dashboards to display
waitlist info, open menu counts, seating statuses, and more.
ConnectSmart Kitchen provides multiple
ways to access data captured by the application. Every bump event records over
50 fields of data about a specific item. Access numerous metrics like average
service times, order on-time percentages, and more.
Synchronize data with the ConnectSmart
Enterprise Portal to access reports through the cloud, the ConnectSmart vision
app, or the Business Intelligence Portal, ConnectSmart Insights.
The API allows you to export this data
directly into your own or third-party data warehouse or solution.
With real-time data flowing directly from
the kitchen, you always provide guests with the most accurate quote times and
statuses for their off-premise orders.
View your off-premise orders in
digestible dashboards, where you can segment them by type – curbside, delivery,
or pick-up and status.
Display order statuses on monitors for
partners and pickup guests to minimize crowding in the lobby.
ConnectSmart Kitchen’s dynamic capacity
management blends walk-in and carryout traffic without one stream disrupting
the other, all based on real-time kitchen efficiency.
ConnectSmart Kitchen’s Bin Management
module tracks high-volume item sales by 15 – 60-minute dayparts to provide
accurate forecasting.
The forecasting information will alert
staff to prepare more product, so items are always on hand when needed.
The system can display quantities like
“On Hand,” “Needed,” “In Progress,” and “Expired” and can route
system-generated orders to refill bins directly to a prep station.
ConnectSmart Host®
Restaurant Reservations Made Easy : Manage your reservations
in one central location without paying per guest. ConnectSmart® Host (formerly
DineTime) makes taking reservations quick and easy with integrations,
customizable widgets, and data insights to help you identify trends and
opportunities.
ConnectSmart Host (formerly DineTime) supports reservations
from multiple platforms: directly from the reservation book, the ConnectSmart
Host Portal, Browser Widget, or via third-party applications, Reserve with
Google and OpenTable.
Leverage these massive guest networks to get your restaurant
in front of hungry guests.
Simplify the reservation process, allowing guests to secure
a spot without clicking through multiple pages — one and done!
Communicate reservation statuses directly with guests
through paging or email systems to alert guests of an upcoming reservation.
Utilize pre-configured texts or conversational 2-way texts
to personalize the experience.
Guest View screens allow diners to see where they are on the
waitlist. ConnectSmart Host can be configured to include reservations on Guest
View screens.
Schedule a daily summary email that details your stats from
the business day delivered right to your inbox.
Customize which restaurant site or site(s) you summarize and
which metrics you wish to receive, from waitlists, reservations, or off-premise
guests.
Use this snapshot summary to make operational improvements,
utilizing various stats like the number and time of visits to quoting accuracy.
Add web-based reservation capabilities to your website
quickly and easily with a customizable browser widget.
Integrate directly with your restaurant website to allow
reservations from the widget, all under one monthly fee (no “per visit” fees!).
Easily customize the widget’s color palette and size to match your restaurant’s branding
Set your reservation availability by day or week, dayparts,
seating sections, total covers, or individual party sizes.
Minimum and maximum thresholds can determine how far out you
can accept reservations, which you can change in real-time.
Manager override options allow you to make manual changes at
the moment, should you need to.
Easily manage FOH capacity with intuitive software..
About QSR
Business Intelligence
Restaurant Business Intelligence: Smart Data, Powerful Decisions : Restaurant data is your most accurate tool for gauging your restaurant’s performance — the future is unwritten!
Our business intelligence
tool, ConnectSmart® Insights, helps you run a smarter, more profitable
restaurant through data visualization and integrations.
Visualize your restaurant data, compiled from one or
multiple sites, into easy-to-read dashboards.
Monitor speed of service trends through visualizations.
Off-Premise & Order Management
Optimize your off-premise dining strategy: ConnectSmart® Go simplifies the off-premise order process, providing an at-a-glance view of what’s coming in and going out, organizing the flow of orders in one easy-to-use platform. Sort orders by their pickup time, show their current status, and the arrival of the guest
An off-premise aggregator, ConnectSmart Go takes all your
to-go orders from every channel and separates delivery and takeout into one
centralized location.
See a big-picture view of your off-premise performance at a
glance.
Keep your guests in the loop, with two-way SMS texting to
inform them of various order statuses, including new order confirmations.
An ideal solution for contactless pickup and delivery,
ConnectSmart Go helps you provide up-to-the-minute updates to your guests.
An integration with ConnectSmart Kitchen and 65+
point-of-sale partners allows for easy updates and the ability to mark orders
as released, arrived, fast-track, and canceled, without setting foot in the
kitchen.
Bi-directional real-time data flows between the platform
components, keeping employees and guests in the-know.
Reporting features track every data point along the dining
journey so that you can identify chokepoints, bottlenecks, and areas for
improvement.
Restaurant analytics inform your decisions with real-time
data, making your efforts measurable insight into full order detail like a
summary visit, kitchen preparation, timing statuses, final destination, guest
book information, and order timeline milestones for every order.
Hardware Management
Effectively Manage Your Restaurant Hardware : Easily and effectively manage restaurant hardware, on-site or remotely with ConnectSmart® ControlPoint.
Configure it to your setup, get real-time diagnostics, and easily
manage hardware and firmware updates for one or multiple restaurant sites with
one single tool.
Though we’ve purpose-built ControlPoint to manage
ConnectSmart components, it can also manage your third-party Windows-based
controllers and point-of-sale platforms, and Android devices.
With plug and play configuration settings, you have one
control point (there’s the word!) for all of your restaurant devices. Add,
edit, and configure components to your liking.
Manage third party peripherals, like paging systems, guest
paging and table locators, and receipt printers, including label printing,
support for custom images, and QR codes.
Even when you’re not on-site, access your hardware data and
statuses through the Enterprise Portal.
Reboot devices, start and stop applications, processes, and
services, browse and transfer files, view and edit the registry — remotely!
Get even more granular by taking screen captures from a
device and access memory usage and history.
Metrics
Restaurant Metrics Delivered on the Fly: Your data is essential in monitoring your restaurant’s performance and identifying bottlenecks and choke points in your workflow.
With ConnectSmart® Vision, you
can access these metrics, in real-time, through the convenient interface of a
mobile app. Track metrics from both the front and back-of-house for a robust
snapshot that informs data-driven decision-making.
Access valuable data for your operation from anywhere for
constant vigilance.
Save time by monitoring data for one or multiple restaurant
sites.
Real-time data helps you identify chokepoints in the
workflow so that you can fix it on the fly.
